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Shay's Appliance

Shay's Appliance

Address: 1319 E 9th St, Mountain Home, AR 72653, United States

Phone: (+1 ) 870-425-7911

Website: https://www.shaysappliance.com/

City: Arkansas

Country: United States

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chris brautigam chris brautigam
Shared publicly - June, 16
Hands down the worst company I have dealt with in years. AVOID!!!!! Shay's says they "service what they sell" but they don't tell you that they only warranty their service for 30 days and can't get parts for the appliances they sell. Both my refrigerator and stove were bought through Shay's and they came out and serviced both of them for not working properly. Within 45 days BOTH service repairs had fully failed and were in fact worse. I called to work out the issues and was given excuse after excuse by their service manager as to why it was not Shay's responsibility that the two appliances were not working. She made no attempt at all to work with me and was only interested in scheduling more service calls at full price. Save yourself the hassle and learn from my misfortune and purchase appliances from other more reputable and responsible appliance dealers.

Donna Duggins Donna Duggins
Shared publicly - September, 7
Not enough salespeople for the amount of customers. Bought a new washer and hopefully better than the last new one we bought there. Sign on machine had sales price but when you looked at the tag it was $20 cheaper than the sales price???

Joyce Staiger Joyce Staiger
Shared publicly - August, 15
Great and friendly customer service Installers are thorough and knowledgeable We plan to buy future kitchen appliances at this local business.

r d r d
Shared publicly - March, 18
Initially went there to check for used appliances but they had none. The young man who helped us was quite knowledgeable about the brands & what each appliance offered. Though we weren't planning to purchase new, we are reassessing if we should once our house is sold. Prices are a bit higher then traditional big box stores like home depot but we like to shop local. 😊 highly recommend.

Shared publicly - October, 19
Mom’s fridge died. We looked at appliances online at local Big Box stores. No. We drove over to Shay’s and spoke with Brendan, the owner, who was friendly, knowledgable, and nice. I showed him from my iPad what we wanted and he took us right to one (a much better brand). The price was great and he did what the Big Box store wouldn’t have even considered. He took care of the delivery and removal of her old, huge fridge. So we got exactly what we wanted. It was a friendly transaction (can I say fun?). And we were well cared for. The delivery guys struggled with the dinosaur fridge but were exceptionally nice. I wouldn’t even consider going anywhere else for appliances. Shay’s is IT. Carol McMaster Mountain Home, AR

Daniel Saunders Daniel Saunders
Shared publicly - July, 16
Very good and helpful to my needs and wants, has the items that I need. Will be back for more since I have two houses that need appliances, Thanks guys

Becky Neis Becky Neis
Shared publicly - August, 15
My dryer stopped working, and Frank came out at the soonest available opportunity to repair it. Works like new again. When it finally gives up the ghost, I will definitely buy from them for the service they provide. Update 7/30: also serviced my fridge when the ice maker stopped working. Repairman was efficient and friendly. Thank you!

Robert De Garzetti Robert De Garzetti
Shared publicly - September, 14
The product line they have and the variety of washers dryers and 📺 are AWESOME!!! The customer service was excellent and the staff WAS SUPER FRIENDLY AND BEYOND EXPERIENCE. The whole process was fast and they made it easy ; especially when your spending for a big ticket items. They definitely can't be beat by the big box stores; we checked... this place was the best all around!!!! Thank y'all!!!

Linda Nelson Linda Nelson
Shared publicly - September, 14
Over the weekend my old refrigerator died. I had been tied up with doctor appointments and couldn't get to Shays until a little after 4:30 pm today. I was greeted immediately on entering the store, and how can we help you. I told them my situation, and what I was looking for with the dementions that I could work within. They immediately pointed out the refrigerator that met my need. It was also on special pricing. They had it in the color I needed. I thought, "this is great" but then it got better, they said we're going to deliver your refrigerator now. I was in disbelief, right at closing time, I didn't expect it until the next day at the soonest. The delivery men were very helpful and courteous, and had the old one out and my nice new fridge installed in minutes. You're not going to get this kind of treatment, or friendly home town treatment from the big box stores. I'll always do my appliance shopping with Shays. Thank you so much, I never knew how much I missed my fridge until it was dead.

Nancy Ross Nancy Ross
Shared publicly - September, 14
I have now ordered appliances from Shay's twice. We got a freezer last year and a washer/dryer combo this year. All was done over the phone, no need to travel to Mt. Home. Sales department was helpful with all questions and in determining which models we needed. The delivery guys were simply wonderful. They quickly assessed our needs and were beyond considerate when they realized we had a special needs individual in our home. They worked quickly, efficiently and were unbelievably quiet. A major consideration for us in our environment. Thanks again guys, appreciate your help. Just marvelous customer service.

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