Sears Hometown Store

New staff are very helpful, friendly, and go above and beyond to provide the best service possible. Now offering a lease to own program that provides low monthly payments with no credit check!

There should be a no star option because this place doesn’t deserve one. My 80 year old Grandmother purchased a refrigerator and when it was installed her floor was damaged. After getting the run around with Sears corporate, I called and spoke with the owner of the Crossett and Monticello store, Glen Beer. He told me that bc it was an independent home store he was responsible and would take care of it. After a few weeks, my Grandmother told me she had not heard from him. After numerous calls, I called the store “again” today. I explained who I was and why I was calling. I was told Mr. Beer was on the phone and he would get back with me. As always... totally avoided by this guy. I urge anyone reading this to not only avoid doing business with a company that doesn’t stand behind their word or repair damages incurred by their delivery services, but also to share this experience with as many people as possible. Help everyone avoid supporting a business that doesn’t care about the customers, their property, and especially a business with no regard for their elderly customers.

Great customer service always has what I need would recommend to anyone

I bought a kenmore fridge model 7303. It was a bit pricy at over 2500 but it has nice features like top and bottom ice makers, clean water and ice i n door. Good fruit and produce drawers with seal to keep them fresh. After getting it we found the water line had a hole in it. Sears argued it was bought at a home store so it was not up to them to fix it. Mind you this was brand new with a extra 3 year warranty. After 5 weeks it was finally fixed. The top ice maker started making ice. The bottom bin was empty. After looking for the on off switch I've come to the conclution there is not ice maker. They forgot to install it at the hometown store. We will see how long this takes to resolve..

Great customer service and Gary was very helpful and knowledgeable. Hands down great store!

very friendly staff & awesome customer service.

both the monticello & crossett stores were very helpful and their employees were pristine! would definitely recommend!

Whenever I need something that I need tool wise, I go there and they have it. They have quite a selection... Staff is always helpful

Love the staff here! Super friendly and helpful!

Great Staff but those prices ...