My Mailbox Store

Friendly & efficient. Very accommodating w all of my delivery/returns. Always open when the say they are open & has stayed passed closing time on several occasions to get my packages on time. Totally recommend .Jeff & his wife are a Great .

Super efficient. I'm usually in and out of there in less than 5 minutes. My go-to place for returns and any shipping. They always have my information ready to go in the computer which expedites things.

Crushingly helpful. Was having difficulty with Amazon returns and they helped me through the whole system and saved me a trip to a different store. Efficient and knowledgeable.

I’ve been using them for all my package mailings for two years now. Great experience each time. Friendly atmosphere and I like I have choices in how and with whom the package gets shipped. I highly recommend them.

I just want to let the managers owners of the My Mailbox Store in Wilmington,Delaware at 2207 Concord Pike have the most amazing employees. I go there for all my coping, ,faxing , mailing I am always satisfied when I leave there they are so patient take there time with each customer. Jeff is such a wonderful person he really go above and beyond. Thank you for such a wonderful store and employees one of my favorite stores. Valerie Douglas

Awesome customer service! I don't know if this store is apart of the mailbox store on union..I hope not. (That woman was very rude, and disrespectful.) However, I was nervous going inside this location because I thought they were associated with the union street location..but the older lady was very nice. Very respectful. Assisted me with what I needed. Handled me with care. Very good service!! The place I went to before going to My mailbox store was a very bad experience. so much for kindness. It goes a long way!!

You won't believe it… I wasn't home for a package that needed signing. No big deal, the store it was going to is very close and I didn't mind. The package was not there same day, still no big deal. I went in the next morning on a Friday and was told it would be there at lunch time. When I called in the evening I was told it wouldn't be there until Monday so I called UPS to check. They said it'd be there soon and to go the next day, Saturday. Here's where it gets interesting… I started speaking with a gentleman and upon giving my name his colleague said dismissively 'it's not here'. When I asked why the inconsistent information between them and UPS, he said, "I've been doing this 21 years and the call center isn't UPS employees, they're contractors 1 week on the job making $8-10 an hour and don’t' know what they're talking about." I thought this was presumptive and asked for some further clarification. After a bit of back and forth, mostly him talking over me and saying I called him a liar, I said it seemed presumptive and mean but I appreciate the info. When I said what happens when it shows up here he told me HE'D PURPOSELY LOSE MY PACKAGE. Granted, looking at the disorganization of the shop, he won't have to try hard. Good luck anyone that has to do business with this shop. I'll be praying for them, both for their mental and business health.

Honestly this is my favorite place to ship things and print. I’ve been there alot and have never had a bad experience. Very nice people who run/own the place!

Maybe I am ignorant to these types of mail stores, but I was unaware when using this facility you are charged 40% more than if you just printed your own tag or went to the real FedEx, UPS, or USPS store. My advice, don't EVER get a label from this store unless you want to pay a significantly higher cost for your package. Print out your own label and just drop it off or take it to a genuine FedEx, UPS, or USPS location. Upon asking what the deal was with the price increase the associate told me FedEx provides them with different rates, so they're forced to charge customers higher rates and there's absolutely nothing they could do about it. To me this makes no sense, but I sent what happened to FedEx, so maybe they can make sense of it for me. Save your money, save your sanity, print your own label or go to the genuine brick and mortar stores. Edit 12/2021: I've increased my rating from 1 to 3 stars and its because I've never had a customer service problem here and they're open late for when you need them. I can't speak to their prices lately because I only drop off since my experience 5 years ago, but otherwise they deserve better than 1 star.

Outstanding. I brought a difficult shipping problem. It was a mix of bulky children's furniture and toys. Terry was amazing. He found the best way to ship everything safely in three large boxes. Everything came through perfectly intact. A+.