Ideal True Value Lumber Arkansas United States

Reviews

Eduard Gilfanov
Shared publicly - March, 18

Excellent! This shop has a good prices. My order was on $325.99. I've got my order quick. But one thing is funny. I still have status of my order: Approved, Pending Shipping

Seth Hatcher
Shared publicly - July, 16

Easy to find location with moderate parking. Upon entry, friendly staff is ready to help you find any item in their inventory. Competitive pricing and a large, drive-thru, lumber yard on location. I've been a customer for years and surely will continue to frequent this location for Baltic Birch among other construction materials for years to come! 10/10 would recommend!

Chase Carter
Shared publicly - April, 17

EDIT: The company reached out to me the same day this review was written to refund my order. Changing from 1-star to 3-star review. I accidentally ordered the wrong product from Ideal True Value and immediately contacted them by phone (which directed me to email them) and then by email to ask them to cancel the order, so that I could order the correct product. I have emailed them three times and have not heard back from them at all. They seems to have no interest in replying to me and providing any form of customer service for their online orders. I would not recommend ordering anything from Ideal True Value, as it is impossible to reach anyone at the company if you have an issue.

James Kingan
Shared publicly - May, 17

ordered 3pks of 10ea electric fence insulators (black) for a cyclone fence and received a box of sheet metal screws. Sent an e-mail and tried calling and nothing. Never again!

ermaline Jones
Shared publicly - August, 15

I went to ideal True value today to look for nail and look different in store and nice lady come and ask need help l wrote and find what l want and thank you !!

John C.
Shared publicly - March, 18

2nd time i've use their online ordering. Both times i rec'd within 10 days. Both times it was by far the cheapest place on the net or even the local giant hardware store. Thanks dude's. John Carter, Idaho.

Melinda Rivers
Shared publicly - November, 18

I ordered 10 cans of spray adhesive online from the store, they shipped me only 2 cans. I paid $131 for 2 cans apparently. When I called the store, they said it wasn't them, that is the other store with their same name and address that did it. EXACT Same name and EXACT same address. The charged me $131 and some change for two cans of spray adhesive and are refusing to refund my money or ship what I paid for.

Meg Balamut
Shared publicly - January, 17

Made a purchase online. Item didn't ship with any haste so I reached out asking for a tracking # to nudge them along. They refunded my purchase with NO note & NO response to my email. Can't recommend shopping here.

JC Wilson
Shared publicly - September, 14

I received the wrong item due to an outside warehouse error. I emailed the website, got a prompt response and had the right item sent to me with constant update on it's delivery. We're human, mistakes are made, but good customer service always creates a good experience. I was very happy to receive the item I wanted that I couldn't find anywhere else, and at a very good price.

Sam Hendricks
Shared publicly - November, 18

Stay away from this company for online orders. Poor customer service, you cannot call them and you have to email them to get them to respond. Company seems to have products purchased directly shipped from manufacturer once you've placed order. Not very accommodating to customers request since they won't accept phone calls. Not the True Value I'm use to dealing with.

Ideal True Value Lumber

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